Legal
Cancellation Policy
We want to make sure both couples and vendors are protected. Please read our cancellation policy carefully before making a booking.
Couple Cancellations
Cancellation terms are set by each vendor and displayed on their profile before you enquire. Please review your vendor's terms carefully before confirming a booking. Contact your vendor directly to discuss cancellations and any refund arrangements.
Vendor Cancellations
Notify the couple
If you can no longer fulfil a confirmed booking, notify the couple as soon as possible through the Aluvia messaging dashboard.
Account review
The vendor's account will be reviewed and may be suspended to protect other couples on the platform.
Finding alternatives
Aluvia will assist the couple in finding an alternative vendor where possible.
Force Majeure
In exceptional circumstances beyond either party's control — including natural disasters, government restrictions, or venue closures — cancellations will be reviewed on a case-by-case basis.
Contact us at hello@aluviaweddings.com to discuss your situation.
How to Cancel
Contact your vendor directly via the Aluvia messaging dashboard
Discuss cancellation terms and any refund arrangements directly with your vendor
Email us at hello@aluviaweddings.com if you need any assistance